Return Policy – Continental USA Only – Please Read
All internet sales have a 48 hour approval period. Once the instrument has arrived you must wait 24 hours to open it for acclimation, opening too soon can damage the finish. You then have another 24 hours as an approval period. In the event of a return, we deduct our outbound shipping costs from your refund, and the buyer is responsible for full insured return shipping. We do NOT send shipping labels for returns. A 1% – 3% restocking fee will apply to sales where payment processing fees are incurred by us, including credit cards and Paypal. This fee is waived on cash/check sales. We do not accept returns on instruments that have been modified or with those involving trades. We also reserve the right to reject or charge a cleanup fee should the instrument not be in the same condition as when it left. ie. scratches, damages, playwear.
Most instruments are sent signature required. If you aren’t able to receive with a signature we can have it held at a FedEx Store or Walgreens of your choice. You can request to have it held after it ships online with your tracking number. If you refuse a package and it is returned to us, you will not be refunded the shipping cost and you will be still be responsible for the return shipping fees. Express services are no longer guaranteed.
Sales Tax – USA
Shipments within the state of OH are required to pay 7% sales tax. Shipments outside of Ohio are not required to pay sales tax.
